Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Picture stalling on Xfinity Channel

My picture stalls and becomes choppy every 10 minutes or so. I have to use my back button. Then go forward to the channel I was on to continue watchIng the channel. This continues to happen. What can I do to fix this? I am watching channels on Xfinity mostly. Also is there a way to go directly to the xfinity channels I want while in xfinity without scrolling through all the channels? 

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Level 18

Re: Picture stalling

Have you tried reinstalling the Xfinity channel app?

Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    From home screen, Settings > System > System restart. This assures no remnant of the old installation remains in the Roku's memory so you get a complete reinstall. It may or may not make a difference, depending on what's causing your problem, but it's worth doing.
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.
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