Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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MarcRandall
Level 7

Picture is normal and then all of a sudden it zooms in

I am watching NBC.

the picture is fine for about 30 seconds and then all of a sudden it zooms in and stays that way. I’ve changed the resolution, deleted the channel and then added it back, just about everything I can think of and it still keeps happening.

NBC is the only channel that this happens on. 
anyone got any ideas?

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1 Reply
RokuMary-F
Roku Employee
Roku Employee

Re: Picture is normal and then all of a sudden it zooms in

Hi @MarcRandall,

Thanks for letting us know about the issue that you are experiencing.

Have you restarted your Roku device after removing the channel and before adding it back? If yes, this is a good indication that there likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to that channel publisher directly to share your feedback. 

You can reach NBC support here: https://www.nbc.com/contact-us

Thanks,

Mary

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