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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Huntall12
Level 7
‎09-10-2020 01:54 PM

Philo

The Philo channel does not seem to be loading or responding very well ..I have no issues with other channels, any help?

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RokuDanny-R
Roku Employee
Roku Employee
‎09-18-2020 01:03 PM

Re: Philo

@Huntall12 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Bob9000
Level 7
‎11-20-2020 04:27 PM

Re: Philo

Philo was not loading yet all other channels were operating normally. I took your advice to restart the Roku but without the first step of removing the channel and it now works fine. Thanks. Bob

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