Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Brianlaww
Level 7

Philo adds itself

Please help. I did the Philo free trial and opted not to add the channel. I deleted the channel. I got a hold of Philo and made sure that they did not have an account for me. They do not. Everytime I open Roku the Philo Channel adds itself to my lineup. How do I get it to stop? Thank you

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2 Replies
renojim
Level 21

Re: Philo adds itself

Does your Roku account show a subscription to Philo?

https://my.roku.com/account/subscriptions

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Brianlaww
Level 7

Re: Philo adds itself

no, it is not listed

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