Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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YoursTrulee
Level 7

Peleton Channel not Installing

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I cannot install the new Peleton channel. 

I've tried from device and get unidentified error. I've successfully installed other channels today with no problems.

Any ideas? Thank you!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Peleton Channel not Installing

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@YoursTrulee @Bltinaz 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?

In addition, what Roku device are you trying to install the channel, we would recommend checking with the channel provider to see what devices they support.

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

2 Replies
Bltinaz
Level 7

Re: Peleton Channel not Installing

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I have the same issue

RokuDanny-R
Roku Employee
Roku Employee

Re: Peleton Channel not Installing

Jump to solution

@YoursTrulee @Bltinaz 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?

In addition, what Roku device are you trying to install the channel, we would recommend checking with the channel provider to see what devices they support.

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post