Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Dbjbcjd1
Level 7

Peacock tv

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I have added peacock tv from this site, it states installed, but I can’t find it on my tv (under my channels). Does anyone know where I should be looking?  On the roku site on line it’s there! But not on my tv.  I have restarted my roku, still not there.  I have shut my tv off too, no peacock.  Grrrrrrr. Very frustrating. 

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andyross
Level 16

Re: Peacock tv

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There is a big thread about this. Basically, many older devices and possibly older Roku TV's do not support Peacock. This is a decision by NBCUniversal, not Roku, to limit support to newer devices that run similar CPU's.

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andyross
Level 16

Re: Peacock tv

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There is a big thread about this. Basically, many older devices and possibly older Roku TV's do not support Peacock. This is a decision by NBCUniversal, not Roku, to limit support to newer devices that run similar CPU's.

View solution in original post

canyonhead
Level 7

Re: Peacock tv

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I'm having the same issue. They have a list of supported devices and mine looks like it should be supported. I have the Purple Streaming Stick 3500 X and the list says "Roku Streaming Stick (Model 3600X or later). That would mean mine is supported, right? Or am I reading this wrong?

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andyross
Level 16

Re: Peacock tv

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You have a 3500. It must be the 3600 or newer to be supported.

It is confusing using the same name for different hardware, but then the 1976 Honda Accord is nothing like the 2021 Honda Accord...

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canyonhead
Level 7

Re: Peacock tv

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How frustrating. Thanks for the answer though!