Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
You didnt mention your Roku TV model # or firmware version: Settings/System/About
Is your Roku TV a model 5000 or later?
Roku: Roku 2 (4210X model only) Roku 3 & 4 (model 4200X or later) Roku Streaming Stick (model 3600X or later) Roku Express/Express+ (model 3900X or later) Roku Premiere/Premiere+ (model 3920X or later) Roku Ultra/Ultra LT (model 4640X or later) Roku TV and Smart Soundbar (model 5000X or later)
StreamerUser Roku Community Streaming Expert
Help others find this answer and click "Accept as Solution." If you appreciate my answer, maybe give me a Kudo.