Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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TNS
Level 8

Peacock on Roku zoomed

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On my Roku Ultra 2020 the Peacock channel (menu and programs) are zoomed in cutting off right and bottom sides maybe 25%.  The problem is not occurring on any other channels.  BOTH the Roku ultra and the peacock app say they are current

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1 Solution

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alfalfas
Level 7

Re: Peacock on Roku zoomed

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Here is what I did today.

Did not change any settings on my Hisense TV

Roku Ultra 2020

1. Settings

2.Display type

3. Choose 720p TV and confirm

4. Hit Home button on Roku remote

5. Launch Peacock (will be normal now) and sign in.

6. Press home on Roku

7. Settings

8. Display type: Choose your preferred display setting and confirm.

9. Go back to Peacock. It should still be normal.

It’s a temporary fix for now. I rebooted as a last step to test but it went back to zoom.

 

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4 Replies
dfgsrzwer
Level 10

Re: Peacock on Roku zoomed

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Press "*" and use "Direct" under "picture size". If that does not work use "Auto". If neither of those options work (and this is highly unlikely since you say other apps work (though not what those apps are, so they may be 4:3 only), then your TV is incompatible.

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TNS
Level 8

Re: Peacock on Roku zoomed

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This is a Roku Ultra 2020.  Pressing the * does not bring up any Video options.  The Video settings in the settings menu are only for HD or UHD resolutions (720,1080, 2160).  No screen ration options.  My TV is an LG OLED65E6P which supports all these resolutions (and others), native screen ratio is 16x9 but can accept 4x3.  I did check the TV's own zoom controls to make sure it wasn't doing the Zooming.

Apps that work correctly for me include Roku Channel, Prime Video, VUDU, DIsney+, Broadway HD, YouTube, ABC,  CNN Go, CBS All Channel Access, Fandango, Xumo, and HBOmax. 

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alfalfas
Level 7

Re: Peacock on Roku zoomed

Jump to solution

Here is what I did today.

Did not change any settings on my Hisense TV

Roku Ultra 2020

1. Settings

2.Display type

3. Choose 720p TV and confirm

4. Hit Home button on Roku remote

5. Launch Peacock (will be normal now) and sign in.

6. Press home on Roku

7. Settings

8. Display type: Choose your preferred display setting and confirm.

9. Go back to Peacock. It should still be normal.

It’s a temporary fix for now. I rebooted as a last step to test but it went back to zoom.

 

View solution in original post

TNS
Level 8

Re: Peacock on Roku zoomed

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Okay that works.  Marked as solution, but as you mentioned its temporary and so Roku needs to look (or Peacock) needs to look to make a permanent solution.

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