Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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hrog802
Level 7

Peacock channel won't work

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I have a Roku stick 3500. I wanted to add the Peacock app, and when I searched for it, I was unable to find it. I looked on my account online on my computer, and I was able to find and add the Peacock app. It still would not show up when I opened my Roku on my TV. Is there an issue with the app or with my Roku stick?

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StreamerUser
Level 20

Re: Peacock channel won't work

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Peacock TV isnt supported on the 3500 (too old):

https://www.peacocktv.com/help/article/what-devices-and-platforms-are-supported-by-peacock

Roku:
Roku 2 (4210X model only)
Roku 3 & 4 (model 4200X or later)
Roku Streaming Stick (model 3600X or later)
Roku Express/Express+ (model 3900X or later)
Roku Premiere/Premiere+ (model 3920X or later)
Roku Ultra/Ultra LT (model 4640X or later) 
Roku TV and Smart Soundbar (model 5000X or later)

I recommend you get the Express 4K+ for $30-40, or check https://my.roku.com/upgrade for upgrade offers

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2 REPLIES 2\
StreamerUser
Level 20

Re: Peacock channel won't work

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Peacock TV isnt supported on the 3500 (too old):

https://www.peacocktv.com/help/article/what-devices-and-platforms-are-supported-by-peacock

Roku:
Roku 2 (4210X model only)
Roku 3 & 4 (model 4200X or later)
Roku Streaming Stick (model 3600X or later)
Roku Express/Express+ (model 3900X or later)
Roku Premiere/Premiere+ (model 3920X or later)
Roku Ultra/Ultra LT (model 4640X or later) 
Roku TV and Smart Soundbar (model 5000X or later)

I recommend you get the Express 4K+ for $30-40, or check https://my.roku.com/upgrade for upgrade offers

midwestcountry
Level 7

Re: Peacock channel won't work

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I have Roku Express/Express+ (model 3900X or later)  I signed up for Paid Peacock TV account. When I try to add the channel on Roku on my TV it say Channel install failed. I am trying to watch the Olympics. I have done a Roku software update. Turned on and off my tv and Roku. On my desktop Roku it shows the Peacock TV installed. I spoke with Peacock and they said to contact Roku Support.

How can I get Peacock added to my Roku??

 

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