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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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CarolinaJones
Level 7
‎03-14-2021 02:29 PM

Peacock Network is not listed in my channel searches

Although the ROKU website indicates Peacock Network is installed for my account it does not appear on my home page or in any search category

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renojim
Level 21
‎03-14-2021 03:02 PM

Re: Peacock Network is not listed in my channel searches

What's the model number shown under Settings->System->About?  If the channel doesn't show after you restart/reboot your Roku then your device most likely doesn't support it.  Older models don't support newer channels/apps.

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StreamerUser
Level 16
‎03-14-2021 05:10 PM

Re: Peacock Network is not listed in my channel searches

@CarolinaJones wrote:

Although the ROKU website indicates Peacock Network is installed for my account it does not appear on my home page or in any search category

https://www.peacocktv.com/help/article/what-devices-and-platforms-are-supported-by-peacock

Roku:
Roku 2 (4210X model only)
Roku 3 & 4 (model 4200X or later)
Roku Streaming Stick (model 3600X or later)
Roku Express/Express+ (model 3900X or later)
Roku Premiere/Premiere+ (model 3920X or later)
Roku Ultra/Ultra LT (model 4640X or later) 
Roku TV and Smart Soundbar (model 5000X or later)

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