Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Tbrandley
Level 7

Pbs kids activation

Every time I open PBS Kids it tells me I need to activate it so I go to my computer and enter the activation code that Roku gives me and nothing happens no error message nothing?
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2 Replies
boogernose
Level 8

Re: Pbs kids activation

Youre not being very specific....Do you already have a PBS account?

You open the app

and you would go to pbskids.org/activate

Maybe you just need to reboot the Roku.

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Roku Employee
Roku Employee

Re: Pbs kids activation

Hi,

Thanks for letting us know about the issue that you are experiencing.

Is PBS Kids the only channel that you observe this issue with? It's possible there may be an issue within the channel itself that the service provider will need to investigate.

Try removing the PBS Kids channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the PBS Kids channel back once more. Are you able to activate the channel after doing this?

Thanks,
Danny

Danny R.
Roku Forum Moderator
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