Channel Issues & Questions

[izziroq1]

I called Disney and they said I had to call u all.  My password is not working.   I tried the code they sent. Error code 14 comes up.  I also entered Disney plus website and then i reset password but still yet another error code 83.  My subscription is paid and I can not use it.  Has been like this for several months.

[RokuDanny-R]

@izziroq1 

Thanks for the inquiry.

Have you made sure that you are logging into your Disney+ account with the correct login? Please be aware that this login may be different than your Roku account information. 

For further assistance with your Disney+ account information, you will have to contact Disney+ support. You can reach them here: https://help.disneyplus.com/csp

Please keep us posted.

Thanks,
Danny

[HDMIGuy]

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@izziroq1 wrote:

I called Disney and they said I had to call u all.  My password is not working.   I tried the code they sent. Error code 14 comes up.  I also entered Disney plus website and then i reset password but still yet another error code 83.  My subscription is paid and I can not use it.  Has been like this for several months.

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Call Disney Plus at 888-905-7888.  You will get a real person who is usually extremely helpful.