Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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MrJayPA
Level 7

Paramount plus

I am getting commercials on my Paramount plus non commercial subscription.   Any reason why this is happening?  I am no talking about live shows.  Suggestions?

21 Replies
Kimba
Level 7

Re: Paramount plus

I don't know the answer but I am following closely because mine is doing the same thing. WTF Paramount?

Smithpond
Level 8

Re: Paramount plus

I am having the same issue and my account says I'm on a free 1 week trial. I started subscribing to CBS well over a year ago.

Klei
Level 7

Re: Paramount plus

Same

Gbegema
Level 7

Re: Paramount plus

Same 

Shelby1211
Level 7

Re: Paramount plus

Started getting commercials about 30 minutes ago. Paying for commercial free.

0 Kudos
Shelby1211
Level 7

Re: Paramount plus

Same

0 Kudos
optima
Level 8

Re: Paramount plus

Same here.  Don't bother calling their customer support, I was on hold for 45 minutes and gave up.  

AMYAGGIE03
Level 7

Re: Paramount plus

Same issue. Paying for commercial free and all of the sudden we have commercials. This is so frustrating!  Fix this soon paramount or you will lose customers!

ccconklin
Level 7

Re: Paramount plus

I started to notice commercials playing on a couple of streaming CBS shows I watch.  (Not Live TV)...  I have been on extended hold with Paramount Customer Service and continue to hold, will see how long it takes.  Of interest it did give me a recording stating the call volume is currently much higher than normal and hold times are much longer than expected....   Hmmmmm    I wonder why...  Perhaps it is thousands of other unhappy customers calling in to see what is going on, or they could have just set all calls to do not disturb and will be in an infinite hold.  It is funny as the message says to check out the website for trouble shooting tips, etc.  Like that is going to work.  I also did notice on another site with the same subject matter, the comment was removed by Paramount and all replies hidden.