Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Calculady
Level 7

Paramount plus will not stream movies

I just got paramount plus and I can stream everything except movies. Any ideas as to why. This problem only is happening on one TV, it works on the other TVs. I can stream movies through Fire TV through my smart TV but just not through Roku. I can stream live TV shows and any other categories I just cannot stream movies. I get an error message:  “ unfortunately, an error occurred during playback. Please try again ”  I have contacted Paramount+  The guy I talk to on the phone did not have a clue, he tried everything that I had tried. Said he would put in a ticket and they would contact me and I have not heard from them. Hoping maybe someone here has some suggestions. I have exhausted all of the suggestions on the Roku site, on my TV site. I have restarted everything more than once. This is just baffling. It’s probably something so minute that I’m overlooking. At least I hope so

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RokuMary-F
Roku Employee
Roku Employee

Re: Paramount plus will not stream movies

Hi @Calculady,

Thanks for the post.

Try removing the channel that you are experiencing the issue with from the Roku home screen. Then, disconnect your device from power for a minute. Plug it back in, then try to add the channel back once more and see if this clears up the issue. 

Does this clear up the issue you are seeing? Please keep us posted.

Thanks,

Mary

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