Channels & viewing

[Sami79]

I have tried everything suggested and nothing has worked. My internet is working fine on all of our devices and channels. Please help! 

[RokuMary-F]

Hi @Sami79,

Thanks for reaching out to the Roku community!

I'd be happy to take a closer look to see how we can help get you up and running.
A few questions here to better understand what you're experiencing: 
1. Are you using a Roku TV or a Roku device?
2. Does the issue only occur on a specific channel or all channels on your Roku device?
3. Are you receiving error messages or codes when accessing the channel?
4. What specific troubleshooting steps have you taken so far to try to resolve the issue?

5. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?
With more information, we will be able to assist you further.

Best regards,
Mary

[Kris24]

I am having the same trouble with paramount +. I have the Roku device, I subscribed to it but it won’t let me do anything. I sign in but still stays in the same screen that says sign up for paramount plus, watch free episodes and sign in/ out. I hit sign up and it says I already did but I can’t watch anything. So frustrating. The 7 day free trial will be up before I even get to see anything. 

[Bisson]

I am using a device I uninstalled Paramount plus I have unplugged my device Reinstalled paramount plus and still getting error 

[RokuMary-F]

Hi @Bisson,

Thanks for posting in the Roku Community!

We would like to know how to identify and resolve any playback issues. A few questions here to better understand what you're experiencing:

1. How long has the issue been occurring?
2. What was the error message when attempting to stream the channel?
3. Are all other streaming channels playing content normally?

To help troubleshoot the issue further, follow this link: How to resolve a channel playback issue | Official Roku Support

With more detailed information, we will be able to assist you further.


Best regards,
Mary