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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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DanInDenverCO
Level 7
‎01-28-2022 11:26 AM

Paramount+ playback issues

I am in the US (Denver CO) on CenturyLink fiber.  I have a Model 3810X Roku with Version 10.5.0 build 4208-50 and my Paramount+ will load but when I select a show it plays the commercials and then fails to load the show and exits.  I don't have the issue on my pc or phone on the same wifi network.  None of the other apps on my Roku have the issue.

I have rebooted my router, the Roku, and the fiber box but the issue persists.

I removed the app and added it back, didn't help.

I have tried to update both the Parmount+ app and the Roku says there are no new updates.  

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makaiguy
Community Streaming Expert
‎01-29-2022 09:06 AM

Re: Paramount+ playback issues

After removing a channel, best practice is to restart your Roku to clear its memory before reinstalling the channel. Did you do this? Without the restart you may not get a clean reinstall.

Depending on your Roku model and Roku version number you'll find the System restart option under either Settings > System > Power or under Settings > System.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Jewle
Level 8
‎02-26-2022 02:39 PM

Re: Paramount+ playback issues

Please give this a try:  from you home screen on your Roku, click on settings - click on display type - & select 720p TV.  Select ok to use 720p HD, then click "yes, screen looks good."  No need to restart anything.  See if that works for showing your channels in Paramount+.   

Follow the same steps to put your settings back to 1080p.

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