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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Grdmonkey
Grdmonkey
Level 7
‎08-03-2018 08:43 PM

Paramount network channel not working on multiple systems

I am using Paramonut Network version2.5 build 47

About 2 weeks ago I was watching the channel and started making me activate every day or so. I did this and finally one day it said there was a problem with activation. I restarted Roku and channel and now once the channel gets to the home screen it showed a white screen and the words something want wrong please try again after a brief pause

I have reproduced this problem many times including 3 times today

The Roku 2 is on hdmi and all 3 show signal strength excellent.

I have duplicated this on 2 different TCL TVs and a Roku 2

All are WiFi. Our internet is spectrum.

Let me know if you need anything else I really miss watching Bar Rescue
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Basil
Basil
Level 10
‎08-04-2018 12:55 AM

Re: Paramount network channel not working on multiple systems

To rule out anything on your end, try a few things. We'll start with the simple, then the complicated, then the really hard.

Simple
First, start by removing the app, rebooting the Roku, and reinstalling the app. Then, re-authenticate and see if the issue is resolved.

Complicated
If that doesn't resolve it, repeat the remove/reboot/reinstall process, but don't re-authenticate just yet. From your Web browser, remove all cookies related to your provider. With Spectrum, that's probably spectrum.com/net/etc, charter.com/net/etc, timewarnercable.com/net/etc

Ensure you have no hidden browser sessions running in the background. Safest way is to restart your computer.

Then, log on to your computer, log in to your provider's Website, then on the Roku, launch the Paramount app and follow the authentication process.

Really Hard
If that doesn't resolve it, then it's very likely it's on the Charter/Spectrum end of things. Contact them.
Basil
https://www.basilsblog.com/
Roku Ultra (4660)
Apple TV (5th gen), TiVo

Previous:
Roku boxes from every generation.
Apple TV (2nd, 3rd, 4th gen)
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ncsoko
ncsoko
Level 7
‎10-22-2018 06:58 PM

Re: Paramount network channel not working on multiple systems

If you subscribe to Spectrum and get an error message when trying to activate the Paramount Network app on Roku it is probably due to Spectrum's auto authentication process. Here are the steps I followed to successfully activate the app:

1. Create hotspot on your phone
2. Connect Roku device to phone's hotspot
3. Delete and reload app on your Roku
4. Connect a laptop to phone's hotspot
5. Sign into app on your Roku and get authentication code
6. Open Paramount Network activation page on your laptop
7. Enter code and hopefully you have success
8. Change Roku back to Wifi or Wired network

Good luck. I hope this solution works. It did for me.
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