Channels & viewing

[RokuMary-F]

We appreciate your post, @88dave.

Can you please provide us with more specific information about the issue you are experiencing? Are you having an issue with signing in to Paramount+? 

For further assistance with account and billing-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. Please keep us posted.

Regards,
Mary

[Carlee08]

I went and signed up for paramount plus. That was my mistake. When I did that, I ended up being billed for 2 services. Steps I took. Unsubscribed from roku. Removed app and downloaded again. Resubscribed with roku, and this is key, using a different email. Then I called paramount plus and cancelled the subscription with them. I hope to get a refund from paramount plus. 

[BLSchaefer87]

I am currently having the same exact issue!!! 

[RokuMary-F]

Hi @BLSchaefer87,

Welcome to the Roku Community!

For more information about that channel's authentication login and functionality, you'll want to contact Paramount+ support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.

You can reach Paramount+ support here: https://help.paramountplus.com/s/ 

Please let us know if there's anything else we can help you with.

Regards,
Mary

[marigonzalez101]

Uninstall the paramount  plus  app. Log In using another device.  I used my cell. It will verify payment info. Once completed.  Reinstall paramount plus in roku. Log I. Should work. 

[Daisynme]

has anyone ever heard of or stumbled upon the fix for this?? i dont understand why they cant do something??? at the very least give us our money back. these things are not cheap by any means especially on a low fixed income like s.s.

[RokuDanny-R]

@Daisynme

Thanks for the post.

Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?

With more detailed information, we will be able to assist you further.

Thanks,
Danny