Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Skimof671
Level 8

Paramount+ keeps showing sign up or sign out, even though I have subscription

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In case my last post didn't go through ...

I have confirmed that I'm at the correct OS version for Paramount+ (9.4), and I have tried the channel on three different units ( #Roku Premiere (4620 series), #Roku Premiere+ (4630 series)  and #Roku TV ) with the same results:

When I launch the channel, I'm presented with two options: Sign Up for Paramount+, and Sign Out.

  • When I click on "Sign Up ..." it says: Account Exists.  Looks like you've already subscribed ..." Please sign on.  This is correct, because I've had a subscriptions to CBS All Access for some time now
  • When I click on "Sign out" it logs me out, and then when I launch the channel again I'm presented with Sign Up (which I get the same message as above), or Sign In.  When I log in, I'm again presented with the original two options: Sign Up or Sign Out

If I highlight the channel on the home screen, and then use * I don't have the option to delete/remove the channel, and if I choose Check for updates, it says the channel is already up to date.  Same when I go to  Settings|System|System update: it says all software is up to date.

Any help would be much appreciated!

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1 Solution

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Mark_63
Level 8

Re: Paramount+ keeps showing sign up or sign out, even though I have subscription

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Try. this it worked for me.

SOLUTION:

Unsubscribe from the Paramountplus App

Sign out of the paramount app 

Select Sign in via web@paramountplus

Follow the steps as if you were a new user.  (including payment information)

I skipped the customization screen (select 3 shows screen)

Submiited and got a code.

Entered this code and I got in.

Good Luck and I hope this works for all you.

View solution in original post

55 Replies
Skimof671
Level 8

Re: Paramount+ keeps showing sign up or sign out, even though I have subscription

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Forgot to mention - the issue happens regardless of whether I sign in on my tv or using the website and code generated.

Mark_63
Level 8

Re: Paramount+ keeps showing sign up or sign out, even though I have subscription

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I am having the same issue. I've tried everything I can find for help but nothing is fixing the problem.  I've updated the app, verified supported OS levels, reset my router, deleted and reloaded the app, canceled and renewed my subscription. I still get the message sign up or sign out, even though I have subscription.

Skimof671
Level 8

Re: Paramount+ keeps showing sign up or sign out, even though I have subscription

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Thanks @Mark_63 - now I know it's not me, my wife, kid, pets or some supernatural quality my house poses causing this Smiley Happy

I'm going to see if I can chat with Roku directly.  If you haven't gone down that avenue yet, and want me to keep you updated, just let me know.

Mark_63
Level 8

Re: Paramount+ keeps showing sign up or sign out, even though I have subscription

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I have not contacted roku, but would will monitor here for a possible solution. My latest attempt was to unsubscibe, delete the paramount app, unplug and repower the TV, reload the  app and renew my subscription. Still getting the same result.

laurakg1979
Level 7

Re: Paramount+ keeps showing sign up or sign out, even though I have subscription

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I am having the same issue.  I purchased the Year Commercial Free, and it continues to show that same thing when I attempt to sign in.

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laurakg1979
Level 7

Re: Paramount+ keeps showing sign up or sign out, even though I have subscription

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Skimof671
Level 8

Re: Paramount+ keeps showing sign up or sign out, even though I have subscription

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@laurakg1979  and @Mark_63  - opened a ticket with Roku.  First level support had me go through all the steps that @Mark_63  went through, with the same outcome: didn't fix it, so I've been "upgraded" Smiley Happy.  I'll let you know what comes of it.

Skimof671
Level 8

Re: Paramount+ keeps showing sign up or sign out, even though I have subscription

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Btw, by upgraded I mean - I've been upgraded to the next tier for technical support Smiley Happy

Mark_63
Level 8

Re: Paramount+ keeps showing sign up or sign out, even though I have subscription

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Thanks for the update.