Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Yesterday afternoon I lost both Paramount Plus and Netflix in the late afternoon.
Paramount Plus after watching the Good Fight most of the afternoon stopped working. I would get the Paramount+ Logo roll and then it would throw a Error message:// Error Unfortunately an error occurred during Playback. Please Try Again. I have tried everything suggested here and it just repeats over and over.
Netflix is also affected and Fails to boot altogether. I see the logo on screen for a few moments and then it takes me back to the Home Screen with no explanation. Over and over again. I tried to remove and then reinstall and it does the same thing
NBC News behaves normally and is not affected only the two subscription Channels.
Last night I checked on HBO which I cancelled last month when I added Paramount+ and that boots and plays and should not. Do you know why?
Paramount+ and Netflix monthly payments have also been deducted from my Bank account in September and are not due again until October.
Can you please help me? Otherwise I will cancel my account and subscriptions.
If the issue persists even after the update, please provide us the following information for further investigation:
-Roku device model
(these can all be found in Settings > System > About)
-Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-Steps to reproduce the issue you are seeing
With more information, we will be able to assist you further.