Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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RobinM13
Level 7

Re: Paramount Plus not working

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My paramount plus app just goes to a black screen when I try to pull it up.  When I go to the home screen to try delete the app and redownload it I dont have the option to remove the channel.   I have hit the * to update I have updated thru the roku system .  Nothing is working any help would be appreciated 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Paramount Plus not working

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Hello @RobinM13

Thanks for reaching out here in the Community!

You must cancel the subscription first before you see the Remove channel option. Moreover, make sure to restart the device before re-installing Paramount Plus to ensure the process is successful.

If the issue persists in one channel, videos from other channels play fine, we would recommend contacting the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developer themselves. There's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

You can reach them here: https://help.paramountplus.com/s/

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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caitsurreal98
Level 7

Re: Paramount Plus not working

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I tried to do this the other day as I have been having issues with the app crashing and forcing my Roku TV to do a complete restart; however, I don't have the option to remove the app. Where that would normally be, it says "Cancel Subscription" instead. I don't want to cancel my subscription just to uninstall and reinstall the app. 

Is there another way to remove the channel? Possibly through the channel store? 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Paramount Plus not working

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Hey @caitsurreal98

Thanks for the post. 

Please be advised that removing a channel can only be done directly on the Roku device. No worries, if you cancel your subscription and it's still within the validity date, you won't be charged immediately upon resubscribing.

I hope this helps!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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ks04
Level 7

Re: Paramount Plus not working

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Did all that and still not working 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Paramount Plus not working

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Hello @ks04

I hope you're doing well.

Could you tell us first the exact issue you're experiencing? We'd like to know more about how we can help.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Samclick
Level 7

Re: Paramount Plus not working

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Happening again

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ks04
Level 7

Re: Paramount Plus not working

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It only happens with paramount plus live tv.  Picture lags the sound, and then after a few minutes the screen goes black and nothing, no sound and no picture. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Paramount Plus not working

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@ks04 @Samclick

Thanks for the update.

Channels on Roku are maintained by the channel developer themselves. We suggest reaching out to Paramount Plus support to report the issue and get help. There's likely an issue within that specific channel that needs to be addressed with an update from them. 

You can contact them here: https://help.paramountplus.com/s/

We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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jimtmy
Level 7

Re: Paramount Plus not working

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deleted, restarted, added. same problem. black screen.

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