Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Can you please provide us with more specific information about the issue you are experiencing? What was the error message when attempted to stream the channel? Does the issue only occur on Paramount + or all channels on your Roku device?
For troubleshooting, have you try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel'. Then restart your device from Settings > System > System restart. Once your player starts up again, add the channel back once more.
Please keep us posted and we'll continue assisting you from there.
Thanks for letting us know all that you've done, @Ronal2s.
If removing the channel and adding it back after you've restarted the device and performing a software update does not resolve the channel issue, I'd recommend reaching out to the channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.
Ive done everything. Turn my tv off and then on again. Turned new roku device off and on again. Disconnected modem and reconnected. Yes, waited 60 seconds between off and on in the above 3 efforts.
Then i unsubscribed and removed Paramount +. I also canceled the subscription. Resubscibed and reinstalled the App once again. All of the above done by me one after the other, and still audio NOT synched. Apparently, Roku is ignoring this potential service issue. Its happening to everyone from what i see in the blogs. Think i may go back to cable.
When removing a channel, please make sure to restart your Roku device before adding the channel back again, specifically in that order.
If you are still experiencing an issue on just that channel and no other channels, I'd recommend reaching out to Paramount+ directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Paramount+ channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.
I still cannot get Paramount+ to work. I have gone as far as Factory Reset, and it will not work. I cannot get the * Option action to work; when I press it on the remote it just bounces back to the Home menu. I cannot remove the app. Rebooting, resetting has no helped; I continually get an "oops! can't stream rn but we are working on it!" message. Paramount+ working fine on my laptop
Thanks for letting us know about the issue you're experiencing.
Please be advised that channels on Roku are maintained by the channel developer themselves. We highly recommend following @RokuDanny-R's suggestion above since there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.