Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
When problems are confined to a particular channel, it may be that the channel didn't install properly, that it didn't update correctly, or that the installation has otherwise gotten corrupted. A reinstall may fix the problem, so give it a try. Remove/reinstall procedure:
Highlight channel on home screen.
Press * key and choose Remove channel option.
IMPORTANT- DON'T SKIP: Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
Reinstall the channel. Note it will be added to the END of the channel grid.
If channel requires a login, you may need to log in anew.
Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
Paramount plus only opens to the default sign in screen. It says signup or sign out.
if one goes to sign in it states you are already signed up.
No updates are available and on the home page settings the option to remove channel is not present after hitting * it only states my rating, move channel, manage subscription, check for updates, give us feedback and close.
cannot remove app to try to reinstall, very frustrating been happening since Monday March 15
I also have the same problem (Paramount + logo in the upper left of a black screen). I have removed the channel in accordance with the instructions, reinstalled it, and tried again, and it was the same problem. Any other ideas?
Having the same exact problem. I've deleted the channel, restarted roku, added channel, just get the black screen with Paramount+ in upper left hand corner of screen.
Was working fine Friday, Saturday morning it's dead. Using a Roku Ultra btw.
I was thinking it was being caused by Starlink forcing me to the Canadian version of the site on my chromebook, even though I'm in Missouri, but seeing other people with the same problem has changed my mind.
If removing the channel and adding it back after you've restarted the device does not resolve the channel issue, I'd recommend reaching out to the channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.