Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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RCF
Level 8

Re: Paramount Plus not working

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Bottom line:  I had CBS all access/ROKU for years (5, I think)--it worked PERFECTLY--I expect Paramount Plus/Roku to do the same.  I am now paying twice as much for TERRIBLE results I am a cord cutter.

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Swasha
Level 8

Re: Paramount Plus not working

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When I click on the Paramount+ app it opens just fine and even allows me to choose a program, then as it tries to load I get bounced back out to the home page. Every time. I’ve tried all the solutions you’ve proffered and none have worked. 

My Roku info is as follows:

Model:       3710RW - Roku Express+

S/N:           YU00DA084422

Device ID:  A9274D084422

I don’t see any software/OS info.

Paramount Plus Version 5.2 / Build 20210421

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Swasha
Level 8

Re: Paramount Plus not working

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I just did the Issue Tracker thing and the ID number is: 22-189-492 

Tags (1)
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ibaguru
Level 8

Re: Paramount Plus not working

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Roku TV 5317x

Sharp Model LC-43lb48iu

2NOODP362867

SOFTWARE 10.0.0 BUILD 4195-13

I've cancelled and deleted the channel so I don't have that anymore to replicate - now subscribed to CBS via PRIME

It only happened for me when I tried to watch the live local affiliate - the picture would blink and then the audio and picture were out of sync and then it would crash.

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614vl
Level 7

Re: Paramount Plus not working

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I did the update and restart and it's not working!!

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Apetit
Level 7

Re: Paramount Plus not working

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Hi Danny, I followed the steps listed and even after removing the channel, rebooting, adding it back it co tiniest I crash. I’m able to stream live tv for about 10 seconds before the tv turns to slow motion, the voices and video aren’t synced and then I get the black screen with the blue arrow. Please help. 

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Xcd1Jen
Level 8

Re: Paramount Plus not working

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Still buffers and audio out of sync on Paramount + CBS

ROKU Insignia TV.

All other streaming channels seem to work (Hulu, Netflix, etc.). I have tried all trouble shooting steps here more than once. 

I’m wondering why I am paying for Paramount +.

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Xcd1Jen
Level 8

Re: Paramount Plus not working

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@Apetit  Exact description of what I’m experiencing.

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makaiguy
Community Streaming Expert

Re: Paramount Plus not working

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This is a long thread and many just come in and add to it without reading what has already been written.  So you may have read some of this before but many will not have.

You should all know that each channel provider creates and maintains the specific version of their app that runs on the Roku system.  Roku just provides the platform on which it runs. Because each platform has to have its own custom channel-provided version of the channel app, it's not unusual for one platform to exhibit a problem when another platform does not.

The remove-restart-reinstall process should get you a complete installation of the latest version of the channel app.  This can fix things if the problem was caused by a corrupted, out of date, or incomplete installation of the app.  If the problem then persists with that channel while other channels work without a hitch, it generally means there is a problem with the channel-provided app that only the channel provider can fix.

Doug
Roku Community Streaming Expert  I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution."
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Xcd1Jen
Level 8

Re: Paramount Plus not working

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makaiguy, Thank you for your reply. I will try the suggested process again (3rd try) but My Roku Insignia Smart TV is the only device that has problems streaming Paramount + CBS. My tablet, cell phone, and computer don't exhibit the buffering and audio synching issues however, I prefer to watch Paramount/CBS on my TV. 

Cg
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