Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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makaiguy
Level 21

Re: Paramount Plus not working

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@HN wrote:

I removed the channel, restarted the roku tv and reinstalled the channel and logged in. But, when I go to watch a show on paramount plus it just goes back to the Home Screen on the roku tv


When you restarted the Roku tv, did you do more than just turn it off then back on?  For a full restart that clears the set's memory cache you need to either:

  • unplug/replug the power cord, or...
  • use menu path: Settings > System > Power > System restart (on a separate Roku device it's Settings > System > System restart).
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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614vl
Level 7

Re: Paramount Plus not working

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I cannot get any support from company it's been 5 days

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Jbodog
Level 7

Re: Paramount Plus not working

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Over 10 days and Paramount Plus is still not working...I've tried all of the troublshooting provided and video/audio is off sync and then freezing.  Only having this issue with Paramount, will be canceling my subscription if this isn't resolved soon as I've already paid for a service that isn't working!

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ibaguru
Level 8

Re: Paramount Plus not working

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None of the suggestions have worked.

NOTE: This is just the 'Live TV' that is not working.... it plays for about a minute - then the screen blinks and then it lags - can hear it - but the screen lags - then it goes to the 'loading circle' then shuts off.

I've removed the channel and rebooted the system

I've removed the channel and updated the system

I've removed the channel and rebooted the connection

I've tried all the suggested resolutions and none are working.

I've cancelled my subscription - until this is resolved, Paramount is cancelled.

cfft2002
Level 7

Re: Paramount Plus not working

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Hallo

I am having the same issue with Paramount + on my roku.

I have done the following: removed Paramount + , and did a system restart. At least 5 separate occasions. Reinstalled P+, problem not solved. Then removed Paramount +, did a manual clearing of the cache (which restarts Roku) , reinstalled Paramount +, problem still not solved.  I am very annoyed.

I can open the Paramount + app, and I can go into the show lists, but regardless of which show I pick, it loads for about 5 seconds and then completely shuts down Paramount+ , then take me to the Home page.

 

 

 

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Elaine66
Level 7

Re: Paramount Plus not working

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My Paramount Plus has the picture and the sound not together like a B movie. I can be watching an ad and when the ad is done go back to the program but the sound is still on the ad. And then the picture goes away and all it does is continue to load. This has been going on since Monday night and I finally reached someone at Paramount Plus and they said that it was there problem and that they were working on it and to give them 3 days. Well I gave them 3 days and it's still not fixed. When it was CBS All Access I had no problems.

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RokuMary-F
Roku Employee
Roku Employee

Re: Paramount Plus not working

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Hi everyone,

Thanks for posting in the Roku Community and for letting us know all that you've done.

If removing the channel and adding it back after you've restarted the device or checking for an update does not resolve the channel issue, I'd recommend reaching out to the channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.

You can reach Paramount+ support here: https://help.paramountplus.com/s/

Thanks for your patience regarding this issue.

Regards,
Mary

 

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ibaguru
Level 8

Re: Paramount Plus not working

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I cancelled the Roku / Paramount and now get it thru my Prime channels.

Works fine thru Prime.

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iam4him2
Level 7

Re: Paramount Plus not working

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Bought a new Roku stick solve my problem

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ibaguru
Level 8

Re: Paramount Plus not working

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I have a Roku TV ... ... and it works fine except for CBS Live.

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