Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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marc8589
Level 7

Re: Paramount Plus not working

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Model 3920x-roku premiere 

Serial number YH008L259407 (K42968259407)

SOFTWARE 9.4.0 BUILD 4210-91

TIMESTAMP:2021-04-29-TO3:21:20Z

ID 07-170-121

paramount plus isn't working with the right user and password

WWDi
Level 7

Re: Paramount Plus not working

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Roku tv. C210X

Model 65R6+

Serial # X001003NKD51

Software version 9.4.0 build 4210-94

Device ID S02859DNKD51

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Dustywp
Level 7

Re: Paramount Plus not working

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Mine has been crashing for three days now starts the cbs load page the back to the roku screen

mpryslak
Level 8

Re: Paramount+ crashing since April 27, 2021

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The problem has resolved itself on both my TCL Roku TVs. Hopefully it has for others who experienced this problem as well. 

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revtracy
Level 7

Re: Paramount+ crashing since April 27, 2021

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I have 2 hisense roku tvs. One of them is doing this and the other isn't. I have tried multiple things including removing and adding channel. Resetting roku tv but nothing is working. Please help.

It is now Thursday, April 29 and no fix yet.

RokuDanny-R
Roku Employee
Roku Employee

Re: Paramount Plus not working

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Hi everyone,

Thanks for the posts and information.

We believe the issue you were experiencing with Paramount playback to be resolved now. We would recommend removing the channel, rebooting your Roku device, and then adding the channel back again to see if the channel is resolved.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Tmg143ox
Level 7

Re: Paramount Plus not working

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Nope still not working here 

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sisterkate
Level 7

Re: Paramount Plus not working

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Did all of that. Several times. Still not working. Nothing changed. 

Hisense Roku TV  C215X

model: 50R6

serial no. X00100XJN9LJ

Software version: 9.40. build 4210-94

Kgspaulding
Level 7

Re: Paramount Plus not working

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When I click the * on paramount plus, I only get the option to move, not remove, the channel. Other apps give me the option to remove. Suggestions? I also went to steaming channels and selected paramount and it still didn’t give the option to remove.

pammy1
Level 7

Re: Paramount Plus not working

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done this multiple times. The app opens, it allows me to pick a show, but then it goes right back to the home screen.

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