Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Nano0970
Level 7

Re: Paramount Plus not working

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Same issue

All that appears is the channel name on the top left of the screen against a blank black background

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AJRNYC
Level 7

Re: Paramount Plus not working

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Same issue. Followed all steps. Paramount Plus does not work on Roku.

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RokuMary-F
Roku Employee
Roku Employee

Re: Paramount Plus not working

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Hi @AJRNYC,

Thanks for the update about your playback issue with Paramount+.

If the issue still persists after following all the troubleshooting steps and the issue is only with the channel alone, this is a good indication that there likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to that channel publisher directly to share your feedback. 

You can reach Paramount+ support here: https://help.paramountplus.com/s/

Thanks,

Mary

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NellyBly
Level 7

Re: Paramount Plus not working

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Remove channel is not even a choice.  We updated the Roku; still the same **bleep**.  Nothing will open, nothing will play.  

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RokuMary-F
Roku Employee
Roku Employee

Re: Paramount Plus not working

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Hi @NellyBly,

Thanks for the note.

We recommend contacting Paramount + directly to follow up for more help. They’ll be able to best assist with any issues and functionality inquiries.

You can reach Paramount+ support here: 

You can reach Paramount+ support here: https://help.paramountplus.com/s/ 

Thanks,

Mary

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mpryslak
Level 8

Paramount+ crashing since April 27, 2021

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I have two TCL Roku TVs.  Both started having this problem yesterday, April 27, 2021.  Previously, both worked great with Paramount+.

When I launch Paramount+, it seems to load normally.   I first see the splash screen.  Then I'm asked, "Who's Watching?" and I'm presented with our two profiles and the Add Profile setting.  I select the usual profile.  Then the main screen loads with the menu on the left and the various categories and tiles of available videos to watch.  I select a video, I get the welcome screen for that particular show.  But when I then try to play the video, it seems to start loading, but then the the channel crashes and I'm sent back to the Roku Home screen.

Anyone else having this problem?  Any idea how to fix it?  I've powered off the TVs, removed and reloaded the Paramount+ channel, and I have the same problem.  I can watch shows online at ParamountPlus.com.  Thank you.

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payboo
Level 7

Re: Paramount Plus not working

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Hi there! I removed paramount plus, reset my tv, re-installed paramount plus, logged in, checked for updates, and it still isn’t working. any thoughts on what to do now?? 

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GHH
Level 7

Re: Paramount+ crashing since April 27, 2021

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Yes I am having the same issue, have you found a solution? 

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mpryslak
Level 8

Re: Paramount+ crashing since April 27, 2021

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I haven’t found a solution yet—if I do I’ll share it here. 

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makaiguy
Community Streaming Expert

Re: Paramount+ crashing since April 27, 2021

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When you remove the channel, BEFORE reinstalling it, be sure to restart your Roku to clear its memory and assure you get a clean reinstall.

Restart via Settings > System > System restart.  If a Roku TV, Settings > System > Power > System restart.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
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