Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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PunkMaister
Level 7

Paramount Plus not working

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All that appears is the channel name on the top left of the screen against a blank black background

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3 Solutions

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RokuDanny-R
Roku Employee
Roku Employee

Re: Paramount Plus not working

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Hi everyone,

Thanks for the posts and information.

We believe the issue you were experiencing with Paramount playback to be resolved now. We would recommend removing the channel, rebooting your Roku device, and then adding the channel back again to see if the channel is resolved.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Paramount Plus not working

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Hi everyone,

Thanks for your patience regarding this issue.

We believe this issue has been resolved. We would recommend the following steps:

  1. Updating the channel by selecting the channel on the Home screen and pressing the * button. In addition.
  2. Perform a system update on your Roku device through Settings > System > System update. 

After performing those steps, please try checking to see if the issue is resolved. Please keep us posted what you find out!


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Paramount Plus not working

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Hi everyone,

Thanks for the posts.

If you are still experiencing an issue with the Paramount+ channel and have followed the troubleshooting steps outlined by @makaiguy, I'd recommend reaching out to Paramount+ directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Paramount+ channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://help.paramountplus.com/s/
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

107 Replies
makaiguy
Level 21

Re: Paramount Plus not working

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When problems are confined to a particular channel, it may be that the channel didn't install properly, that it didn't update correctly, or that the installation has otherwise gotten corrupted. A reinstall may fix the problem, so give it a try. Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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glenn77
Level 7

Re: Paramount Plus not working

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I don't have the "remove channel" option

RokuDanny-R
Roku Employee
Roku Employee

Re: Paramount Plus not working

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@glenn77

Thanks for the post.

Can you please clarify the issue you are experiencing? Have you tried checking for a channel update by pressing the * button to see if that helps?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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ChristopherW
Level 7

Re: Paramount Plus not working

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Paramount plus only opens to the default sign in screen. It says signup or sign out.

if one goes to sign in it states you are already signed up.

No updates are available and on the home page settings the option to remove channel is not present after hitting *  it only states my rating, move channel, manage subscription, check for updates, give us feedback and close.

cannot remove app to try to reinstall, very frustrating been happening since Monday March 15

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Nmahanic
Level 7

Re: Paramount Plus not working

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I also have the same problem (Paramount + logo in the upper left of a black screen).  I have removed the channel in accordance with the instructions, reinstalled it, and tried again, and it was the same problem.  Any other ideas?

RokuDanny-R
Roku Employee
Roku Employee

Re: Paramount Plus not working

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@Nmahanic

Thanks for the post.

When removing a channel, are you making sure to restart the device before adding the channel back again?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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FionaK
Level 7

Re: Paramount Plus not working

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Same issue and I cannot remove the channel. I checked for updates for the Roku and Paramount+, everything is up-to-date.

Any suggestions?

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jpw711
Level 7

Re: Paramount Plus not working

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Having the same exact problem.  I've deleted the channel, restarted roku, added channel, just get the black screen with Paramount+ in upper left hand corner of screen.

 

Was working fine Friday, Saturday morning it's dead.  Using a Roku Ultra btw.

 

I was thinking it was being caused by Starlink forcing me to the Canadian version of the site on my chromebook, even though I'm in Missouri, but seeing other people with the same problem has changed my mind.

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RokuMary-F
Roku Employee
Roku Employee

Re: Paramount Plus not working

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Hi @jpw711,

Thanks for the post.

If removing the channel and adding it back after you've restarted the device does not resolve the channel issue, I'd recommend reaching out to the channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.

You can reach Paramount+ support here: https://help.paramountplus.com/s/ 

Thanks,

Mary

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