Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Missouritv
Level 7

Re: Paramount Plus not working

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Were you able to resolve this issue? 

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Bert71
Level 7

Re: Paramount Plus not working

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Anything I watch on Paramount plus on my Roku gives the error " Unfortunately, an error occurred during playback. Please try again.  I have restarted my roku, uninstalled, reinstalled, cleared the cache, reset the roku.  I own 5 devices and non of them work.  I had to cancel paramountPlus because of it.

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Anotheryou
Level 9

Re: Paramount Plus not working

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I was not. I googled as much as I could, tried a few different tricks and still can't watch anything on Paramount plus.

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Kwisin
Level 7

Re: Paramount Plus not working

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NO... same issue with "... error occured during playback...." on all Roku devices for streamed shows or movies and just a black screen for live programming, app functions on PC

so far...

  1. checked updates for
    1. Pplus
    2. Roku
  2. removed Pplus,
  3. reinstalled,
  4. restarted reset Roku device...
  5. several attempts of steps 1,2 and 3
  6. disabled firewall.

nothing has corrected this issue. All other streaming channels functioning properly.

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Kbish
Level 7

Re: Paramount Plus not working

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I've done everything including upgrade my package and nothing tried to contact paramount but to much avail nothing except long holds sent in message said would get to me as soon as possible now what and I've been doing this for three days

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RokuDanny-R
Roku Employee
Roku Employee

Re: Paramount Plus not working

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Hi everyone,

Thanks for the post.

When removing a channel, please make sure to restart your device before adding the channel back again, specifically in this order.

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Pdrass
Level 7

Re: Paramount Plus not working

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Tried everything.... nothing helps

Does not let me delete Paramount only move it what do I do?

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Kwisin
Level 7

Re: Paramount Plus not working

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Contact PPlus help...

FB messenger worked and they found their subscription tables had me listed with two subscriptions... corrupted database probably.... table entries fixed and PPlus is working seamlessly...

GOODLUCK

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EmeraldEyes79
Level 8

Re: Paramount Plus not working

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I don't understand when you say remove the channel. Do I go into my Roku channels that I have listed and checked or undo my subscription. I don't have a Roku tv. Just the small unit Roku. And I just re applied to Paramount + too! If I knew this was going on I wouldn't have!

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zizoubka
Level 7

Re: Paramount Plus not working

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@PunkMaister 

@Nano0970 

May I ask where you guys reside? I happened to travel to Australia lately (where Paramount Plus has officially launched) however Paramount Plus channel still came up with a blank black screen with Paramount Plus on top left corner. It did work when I ran VPN on my router. to a US server to get US IP address.

So the problem might be networking / geo-block issues, prolly this version of Paramount Plus app only allows US IP address.

 

@makaiguy 

@RokuDanny-R 

@RokuMary-F 

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