Channels & viewing

[Bhuvi100x]

^^ Been trying to explain  that to everyone, its the ads stuff.

You can try and change DNS with ad-blocking ON, see if that makes a difference

Use

8.8.8.8

8.8.4.4

[Tifferz]

If you have Xfinity for either tv or internet, it’s their issue. They have an ad blocker that freaks out the Paramount app. Contact Xfinity but be prepared to fight with them to fix it. They blame everyone else. 

[CPO]

ROKU MODEL:  3920X - Roku Premiere

Serial # YH0080039225

Sofrware Version 11.0.0.build 4193-91

Device ID K42998039225

*** Received these messages several times yesterday & today   Have tried so many things but nothing works!  Primarily on two of my three tvs??? 

Error message #1   Oh no!  Looks like you’re using a VPN or proxy, which prevents playing your video..Please disable this service and try again.

Error message #2 Unfortunately, an error occurred during playback. Please try again. 

[Deb62]

Same problem...playback error.  Haunt channel.  Works on one of my TVs but not the other. 

[pmazzuchelli]

Roku device model  4630X - Roku Premiere
-serial number  YR0001239643
-device ID  7KA680239643
-software OS/version (these can all be found in Settings > System > About) 11.0.0 build 4193-29
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button) 

Paramount+ CBS News

-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-what are you seeing on screen? Can you provide a screenshot of the issue or error message
-steps to reproduce the issue you are seeing

[pmazzuchelli]

---

@pmazzuchelli wrote:

Roku device model  4630X - Roku Premiere
-serial number  YR0001239643
-device ID  7KA680239643
-software OS/version (these can all be found in Settings > System > About) 11.0.0 build 4193-29
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button) 

Paramount+ CBS News

-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-what are you seeing on screen? Can you provide a screenshot of the issue or error message
-steps to reproduce the issue you are seeing

---

[Tdri]

This was my problem and solved my issue.

[pmazzuchelli]

This error happens on Roku devices but if you connect directly with a Smart TV all Live Stations can be viewed.  So this is an isolated issue with just Roku devices there is a codec that is messed up.

[Tdri]

My TCL tv has the built in Roku.  I would prefer to not have to turn off the eero ad blocking although I was able to create an eero profile for the tv and change the setting just for the tv.

[egingell]

I'm getting this error right now when I try to watch The Late Show with Steven Colbert. NCIS seems to work.

And my screen looks like this:

Edit: I've tried the troubleshooting steps outlined in this thread.

Edit: (Home x5, Back x5):

Edit: I can watch "extras".

Final edit: turns out when you don't pay your AT&T bill, they partially cut you off.