Channels & viewing

[Toddwrtr]

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@T2015Cubs wrote:

They keep giving us the same solution and the solution doesn't work.

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Albert Einstein's definition of insanity...

[joepucci]

At the moment Paramount+ on my Ultra is working great. Not so much on my Fire devices.

[vzvmutant]

Same... had an adblocker script running on my gateway device. Dropped the adblock and it fixed the issue. Thanks for this.

[SC12]

My credit card expired on a monthly plan and I was kicked out of Paramount Plus. I was watching season 5 of NCIS. Episode 12. I renewed and signed up for an annual subscription, no ads. When I tried to resume watching I received the same error. I updated the channel and checked for updates on the roku. No change. I signed out of Paramount,  Uninstalled the channel, restarted my roku and unplugged /restarted my router. No change. I left the roku and router unplugged for 2 hours. Reinstalled the channel. No change.

I signed into another tv/roku and have the same issue on just NCIS. 

I hotspotted my phone.  NCIS now works with phone data. Huh? 

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Went back to my home internet.  No NCIS. 

#ParamountPlus #playbackerror

[Bhuvi100x]

That's the issue, try a different DNS on router, like 8.8.8.8 and 8.8.4.4

[SC12]

Thanks for that hint.  I have had my EERO for a few months, but had not thought of that change. I saw another post suggesting to turn off ad blocking on that EERO app. Success!!

[SC12]

I've been a subscriber to CBS All access for years. Just recently my subscription was canceled due to credit card change. When I updated my card and resubscribed, I started having issues. I found that I didn't realize my EERO had an adblocker on it. Playback resumed immediately. 

Note: season 19 episodes of NCIS worked with the adblocker on, but old season 5 episodes didn't. 

Must be the way the commercials "run" in the background, even tho I paid  for limited commercials on my new plan.

[SC12]

I had a similar issue with my home internet and I double checked my EERO devices and found adblockers. Once removed, PP works.

[Agnes1]

Roku TV: 7111X

TCL model: 55S401

serial number: YNOOPX449071

software version: 11.0.0 •build 4193-30

device ID: CN685P449071

[BT69]

Here's what I was able to find out, test, and prove. Paramount ads are embuded in their videos. Since I have ad blocking set by default on my router, no one in the house could watch Paramount Pluse. I turned ad blocking off, and presto, Paramount Plus workes flawlessly. That said, if I have to turn off ad protection to watch something, it will be gone after the 30 days trial. No other app operates like this. I don't need Paramount Plus at that cost. Hope this helps someone.