Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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PAW1
Level 7

Paramount PLus- How do I, Re-Set My Local Channel Location, In Paramount Plus ?

I am Receiving   as My Local Channel  "WBZ "  Out of Boston,  Massachussetts.

I, Live in Connecticut,  and My Local channel is Supposed to be   "WFSB 3-Hartford\New Haven   ?

My Zipcode is 06360   How do I, change my Location, Thru Roku ?

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andyross
Level 16

Re: Paramount PLus- How do I, Re-Set My Local Channel Location, In Paramount Plus ?

You can't. Paramount probably uses your IP address to geolocate you. The problem is that geolocation through IP is not very accurate. It's typically based on the IP server location, not your actual location.

One good chuckle is with my Comcast service. On my Roku, I get WBBM here in Chicago. On my X1 cable box, I get KWCH from Wichita, Kansas! Most likely because it goes through Comcast's internal network and doesn't get a normal IP address, so it defaults to the middle of the country.

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makaiguy
Community Streaming Expert

Re: Paramount PLus- How do I, Re-Set My Local Channel Location, In Paramount Plus ?

In addition to what @andyross mentioned ....

You can use a website like https://www.iplocation.net/ to see where the IP number assigned by your internet provider indicates you are located.

Doug
Roku Community Streaming Expert  I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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StreamerUser
Community Streaming Expert

Re: Paramount PLus- How do I, Re-Set My Local Channel Location, In Paramount Plus ?


@PAW1 wrote:

I am Receiving   as My Local Channel  "WBZ "  Out of Boston,  Massachussetts.

I, Live in Connecticut,  and My Local channel is Supposed to be   "WFSB 3-Hartford\New Haven   ?

My Zipcode is 06360   How do I, change my Location, Thru Roku ?


Have you checked/changed your location in the Paramount+ app?

Open P+/Profile/Menu/Settings/Live TV/Check Location

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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PAW1
Level 7

Re: Paramount PLus- How do I, Re-Set My Local Channel Location, In Paramount Plus ?

yes....I, checked  my Local  Live channel, Which is WESN 4 Out of Boston But It does not allow me to change it or enter my Zipcode for WFSB 3 - Out of Hartford/New Haven ?  It does refer me to Paramount

PLus-   Help.Paramountplus.com and I, chatted with their Virtual Assistant and it referred me to Roku ?

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makaiguy
Community Streaming Expert

Re: Paramount PLus- How do I, Re-Set My Local Channel Location, In Paramount Plus ?

Okay.  So this time I'll ask as a direct question:

What location is reported when you go to https://www.iplocation.net/ in a web browser on your computer or mobile device while connected to the same network as your Roku?

Doug
Roku Community Streaming Expert  I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution."
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StreamerUser
Community Streaming Expert

Re: Paramount PLus- How do I, Re-Set My Local Channel Location, In Paramount Plus ?

 


@PAW1 wrote:

yes....I, checked  my Local  Live channel, Which is WESN 4 Out of Boston But It does not allow me to change it or enter my Zipcode for WFSB 3 - Out of Hartford/New Haven ?  It does refer me to Paramount

PLus-   Help.Paramountplus.com and I, chatted with their Virtual Assistant and it referred me to Roku ?


Try talking to a P+ human:

email/message/call:  https://help.paramountplus.com/s/help

 

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

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