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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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michaeld0106
Level 7
‎03-09-2021 08:31 AM

Parables channel not activating

I have a Parables account but activating the parables channel on my Stick + fails. Any suggestions?

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RokuMary-F
Roku Employee
Roku Employee
‎03-09-2021 09:14 AM

Re: Parables channel

Hi @michaeld0106,

Thanks for the post.

Are you receiving error messages or codes when accessing the channel? 

Have you tried removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel'? Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Please keep us posted.

Thanks,

Mary

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