I have two Roku devices, the Roku 3 (Model 4200X) and the Roku Streaming Stick (Model 3600X). I am on the current 9.1 Build 4919 Roku OS on both units. Pandora recently updated their app about a month ago, on August 7, 2019. (version 5.3 b 30). Today, when I tried to turn on my Pandora, I was prompted for my login information. I entered it, and played my station normally. I switched apps to Netflix. When I switch back to Pandora, I was prompted to login again. I re-entered my credentials again. To test, I immediately closed the app and reopened it, and sure enough, I had to re-enter my credentials. This happened several times, and each time, the system would not save my login credentials as it had previously. This was on my Roku 3. I switched to my Roku stick in my bedroom and the same behavior occurred. As I stated previously, the app itself updated on August 7th, and I have used it since the update. In fact, I used Pandora last night on September 9 before going to bed. This problem just began occurring this evening. I searched the forum and found that other people experienced a similar issue with a different app, so I followed the standard steps on my roku:
deleted pandora, rebooted the system, then reinstalled pandora - and the problem still exists.
Can someone look in to this?
Quick update here.
We believe this issue may now be resolved. Please go ahead and try launching the channel and signing in again, then test to see if your login information is retained when you exit the channel. If the issue continues to occur, you might try removing the channel once more, restart your device, then add the channel back again and test once more.
Keep me posted if you need any additional help!
I contacted Pandora and they were no help whatsoever. Just to reinstall the app, which I already had done. Both Roku and Pandora seem very uninterested in looking into this problem. Thankfully, Pandora still works with the built-in app on my TV.