Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

PIN needed to add channel, but I have PIN turned OFF

My account is set up with "A PIN is not required to make any purchase or add any items from the Channel Store."   I've never had a PIN for Roku.   But when I try to add a channel (HBO Max)  a PIN is required.  Can't get past that.   Suggestions?

PS:  disappointing that when you try to email support, you get signed up for a newsletter and nothing else.


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Community Streaming Expert

Re: PIN needed to add channel, but I have PIN turned OFF

Make sure the email address that shows up under Settings->System->About matches the email address you used to log into .  The only other suggestion is to restart/reboot your Roku to see if it helps.

Roku Community Streaming Expert

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