Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
PIN needed to add channel, but I have PIN turned OFF
My account is set up with "A PIN is not required to make any purchase or add any items from the Channel Store." I've never had a PIN for Roku. But when I try to add a channel (HBO Max) a PIN is required. Can't get past that. Suggestions?
PS: disappointing that when you try to email support, you get signed up for a newsletter and nothing else.
Re: PIN needed to add channel, but I have PIN turned OFF
Make sure the email address that shows up under Settings->System->About matches the email address you used to log into https://my.roku.com . The only other suggestion is to restart/reboot your Roku to see if it helps.
Roku Community Streaming Expert
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