Help

Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
R0kuheadache
Level 7
‎02-14-2021 06:46 AM

PIN needed to add channel, but I have PIN turned OFF

My account is set up with "A PIN is not required to make any purchase or add any items from the Channel Store."   I've never had a PIN for Roku.   But when I try to add a channel (HBO Max)  a PIN is required.  Can't get past that.   Suggestions?

PS:  disappointing that when you try to email support, you get signed up for a newsletter and nothing else.

 

0 Kudos
Reply
1 REPLY 1\
renojim
Community Streaming Expert
‎02-14-2021 02:53 PM

Re: PIN needed to add channel, but I have PIN turned OFF

Make sure the email address that shows up under Settings->System->About matches the email address you used to log into https://my.roku.com .  The only other suggestion is to restart/reboot your Roku to see if it helps.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Reply
Labels