Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Rohrbach16
Level 7

PBS

PBS app is only streaming live tv. When you try to play shows that aren’t live the music starts but it stays on the yellow screen with no picture. Anyone else having this issue? 

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2 Replies
oriosmit
Level 7

Re: PBS

Same issue here in the PBS KIDS app. We’ve deleted and re-added the app. Reset the system. All to no success. Others have posted about it as well. Seems like it’s on there end. 

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RokuMary-F
Roku Employee
Roku Employee

Re: PBS

Hi @oriosmit @Rohrbach16,

Thanks for the posts regarding the issue you are experiencing.

Please be noted to restart the Roku device, after removing the channel and before adding the channel back. 

If removing the channel and adding it back after you've restarted the device does not resolve the channel issue, I'd recommend reaching out to the channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.

You can reach them here: 

For PBS support: https://help.pbs.org/support/home

For PBS Kids support: https://pbskids.org/help/

Thanks,

Mary

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