Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Also experiencing this issue. I'm really frustrated. I tried uninstalling PBS/restarting/reinstalling; downgrading from Firmware 8.0, uninstalling PBS/restarting/reinstalling and several different combos of this and nothing works. I also messed with the Display resolution changing from 1080p to 720p and back.
My Premiere+ just got a firmware update. However, the PBS Video channel is still crashing every time I try to load a video. I reported the issue to PBS directly, but haven't got any response. Is there any fix forthcoming in the near future or do I have look for different ways to watch PBS?
I believe I have it figured out, at least as applies to my situation.
I have an ad blocker running on my router (Tomato firmware), which blocks many blacklisted/sketchy hosts. Among those is doubleclick.net.
Well, it turns out that as PBS recently added adverts to their Roku app, starting with the most recent 2.7 b3, one of the ad servers it's querying is doubleclick.net
Guess what happens when the router gets that request from the Roku? It blocks it, which in turn causes the PBS app to crash to the home screen.
This behavior is 100% reproducible if the Roku is blocked from access to doubleclick.net
Bottom line: No, I am not going to whitelist doubleclick.net just to get around this crap. This is fundamentally an issue with the app which needs to be addressed. The app needs to respect my choice to protect my entire network from sketchy and crappy sites like doubleclick.net, and it needs to learn how to deal with the fact that it can't reach a particular server, instead of spazzing out and crashing.
With pihole, I was able to disable the blocking for 30 seconds and use that time to start videos. This is definitely a poor design choice on PBS's end, considering I donate (am a member) in order to have access to this programming (not just viewing the free programs).
I am having the same problem. At this point it sounds like a bug with PBS not handling blocked add tracking. I'm using OpenDNS. I'll try to reproduce the problem later today, but as another user posted, I'm not white-listing that one site for my whole network because PBS has buggy Roku software. Videos play fine on my PC and Mobile on the same network, with the same DNS blocking.