Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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idajsmith85
Level 7

PBS KIDS channel issue roku 1

I added PBS KIDS a few days ago.  When I use my remote to choose the channel it goes into PBS KIDS for about 10 seconds and then goes back to the main Roku screen. It keeps doing that. I can’t watch anything because it keeps doing the same thing. I have restarted my Roku twice. I have deleted the channel then added it again and it’s still doing the same thing. 

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4 Replies
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makaiguy
Level 12

Re: PBS KIDS channel issue roku 1

Did you follow this procedure when you reinstalled?

1. Remove the channel.

2. Restart your Roku. DON'T SKIP THIS STEP, as it assures all vestiges of the channel are removed from the Roku.

3. Re-install the channel.
Roku 3, 4200X, Ser 4124C7087583, wifi connected - Samsung UN55ES6100
Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi connected - JVC EM37T
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idajsmith85
Level 7

Re: PBS KIDS channel issue roku 1

Yes I’ve done that procedure at least 4 times now 

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Re: PBS KIDS channel issue roku 1

We are having the same issue.  It starts loading the channel and then goes to the Roku main page.  Have deleted, restarted and readded channel multiple times with no luck.

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Roku Employee
Roku Employee

Re: PBS KIDS channel issue roku 1

@idajsmith85 @rodeocowgirl012 

Thanks for the inquiry.

If the issue remains unresolved, I'd recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the PBS Kids channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

Thanks,
Danny

Danny R.
Roku Forum Moderator
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