Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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AP21
Level 7

Oxygen app not working / Error Code: cloud path error authorization **bleep**

I can't watch anything on my Oxygen or SyFY app. If I select a show, it pops up with a "Sorry! Error Code: Cloud Path Error Authorization **bleep**". This has been going on for months now and I've been logged out and signed back in but it keeps doing this. I'm at a loss here.

4 REPLIES 4\
RokuMary-F
Roku Employee
Roku Employee

Re: Oxygen app not working / Error Code: cloud path error authorization **bleep**

Hi @AP21,

Thanks for posting in the Roku Community!

For more information about that channel's account authentication functionality, It's best to reach out directly to get the channel going on your Roku. They can resolve the error you are having with the channel login. Please be noted that Roku doesn't manage channel logins or authentication and many channels on Roku are developed and maintained by the channel provider themselves.

We appreciate your patience with this matter!

Thanks,
Mary

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makaiguy
Community Streaming Expert

Re: Oxygen app not working / Error Code: cloud path error authorization **bleep**

Cloudpath deals with logging you into your subscription to a channel that uses the Cloudpath service for its subscription management.

One thing that some have reported fixes this is going into the channel, logging/signing out, then logging/signing back in again.

Let us know how you make out.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Mimi1101
Level 7

Re: Oxygen app not working / Error Code: cloud path error authorization **bleep**

I am having same issues with the Bravo channel. It keeps telling me “ error”??

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makaiguy
Community Streaming Expert

Re: Oxygen app not working / Error Code: cloud path error authorization **bleep**


@Mimi1101 wrote:

I am having same issues with the Bravo channel. It keeps telling me “ error”??


Since we posted at essentially the same time, did you see my suggestion, above?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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