Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Really odd that this only happens on Prime (Samsung 65” 4K tv) as Amazon will happily sell your their competing product...wait for it....which doesn’t overheat when watching prime! I think Amazon is back loading extra code to ROKU product to make it work harder and overheat! Any other competing product other than fire stick? May I can try AppleTV
Can you please provide us with the following information: -Roku Model and serial number (found in Settings > System > About) -Roku OS version and build (found in Settings > System > About) -Channel version (found by selecting the channel in the Home page and pressing the * button) -When does this issue occur? Does it happen during playback, navigation, etc?
With more information we will be able to look deeper into the issue.