Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Really odd that this only happens on Prime (Samsung 65” 4K tv) as Amazon will happily sell your their competing product...wait for it....which doesn’t overheat when watching prime! I think Amazon is back loading extra code to ROKU product to make it work harder and overheat! Any other competing product other than fire stick? May I can try AppleTV
Can you please provide us with the following information: -Roku Model and serial number (found in Settings > System > About) -Roku OS version and build (found in Settings > System > About) -Channel version (found by selecting the channel in the Home page and pressing the * button) -When does this issue occur? Does it happen during playback, navigation, etc?
With more information we will be able to look deeper into the issue.
I was the person who originally reported this problem. I received all sorts of assurances that you and your team were working on the problem, but I never heard anything back about an actual solution. Now I am having similar problems with YouTube. I note that others are complaining of issues with YouTube and Roku after a recent update to YouTube. In my case it is making our device overheat. I confess that this makes me even more hesitant to purchase any further Roku devices in the future, given that I have had constant problems with my current device pretty much since I purchased it, without any satisfactory support. Besides overheating, my remote control is frequently ineffective and acts as though the batteries are dead, even when a fresh pair are put in it. The volume control and on/off switch work perfectly, but none of the other buttons seem to work. I take the batteries out and put them back in/unplug the stick, etc., until it finally starts responding again. Do I just have a lemon?
Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
I'd recommend ordering a free HDMI extender from our website and seeing if that resolves your issue.
If you are still unable to resolve the issue, please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.