Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Re: Overheating on Prime

I gave up on Roku and bought an Amazon Fire Stick. My Roku isn't working reliably anymore (probably due to being overheated). 

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Level 7

Re: Overheating on Prime

Really odd that this only happens on Prime (Samsung 65” 4K tv) as Amazon will happily sell your their competing product...wait for it....which doesn’t overheat when watching prime! I think Amazon is back loading extra code to ROKU product to make it work harder and overheat! Any other competing product other than fire stick? May I can try AppleTV

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Level 7

Re: Overheating on Prime

Same exact problem here.

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Roku Employee
Roku Employee

Re: Overheating on Prime

@Whosyer 

Thanks for the post.

Can you please provide us with the following information:
-Roku Model and serial number (found in Settings > System > About)
-Roku OS version and build (found in Settings > System > About)
-Channel version (found by selecting the channel in the Home page and pressing the * button)
-When does this issue occur? Does it happen during playback, navigation, etc?

With more information we will be able to look deeper into the issue.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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