Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Optimum login error message

When I attempt to log in to a channel on Roku I’m prompted to activate through my cable provider. When I do this I get an error message that reads

“Optimum Login Service - Uncaught exception”

My optimum account is in good standing. I can’t not view any locked episodes on the Roku 

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1 REPLY 1\
Roku Employee
Roku Employee

Re: Optimum login error message


Thanks for the inquiry.

What channel are you trying to authenticate with your Optimum cable service?

I'd recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform is developed and maintained by the channel provider directly, and they'll be able to best assist. 

Please keep us posted.


Danny R.
Roku Forum Moderator
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