Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Opening a channel after a reset

Hello,

I had to reset my Roku because it was acting up after a power outage. I logged into my account and added all my old channels. I currently have a subscription with Disney+ through Roku, however when I open the Disney+ channel it is asking me to log in. My email associated with Roku doesn’t work and I did not use any other email. Not sure what to do!

thabks 

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2 Replies
Level 21

Re: Opening a channel after a reset

Check the email address that shows up under Settings->System->About on your Roku.  Then use that email address to log in at https://my.roku.com and check your subscriptions.  If none are shown then there's a problem.  If it is shown, you may have to contact Roku:  https://support.roku.com/contactus

You can also try restarting your Roku and checking for updates from Settings->System->System update just to see if it helps.

Level 7

Re: Opening a channel after a reset

Hey thanks for the response! The email address is shown, and I still have an active subscription. Since the reset I had to re log into all my other channels I have a subscription with, though not through Roku. I was able to log in with my standard email and password with Netflix, amazon etc. Disney+ is the only channel I subscribed with through Roku - Disney+ is asking me to log in again since the reset and the email address isn’t working. Is there someway to reactivate it through Roku?

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