Channel Issues & Questions

[Johannjc137]

Same problem here with PBS Kids crashing during launch of channel.

running 9.2.0 Build 4131 updated Nov 1

Model is 3710RW - Roku Express+
Using composite cables

[jlitzz]

Has a fix been identified? Same issue here where PBS kids loads but then crashes and goes to Roku home screen. Already done the update and factory reset, none of which fixed the issue. This came on all of sudden as the app literally worked for years on my Roku and then it didn't. 

[Ronsie]

No fix yet and have not received any further response fro either ROKU OR PBS KIds technical support. Have open tickets with both of them

It’s unbelievable they don’t respond to the issues.

It apparently started after PBS kids did an update around November 1st

Very frustrated!

[Ronsie]

No Tanner
The issue has not been resolved

Many of us have the same problem with no resolution!

Help

[Antonio206]

My original problem with PBS kids started in Sept when I first plugged in Roku. My Roku Express+ has continued to have this problem from day one.

However this issue does not happen on my TCL Roku TV.

The problem with PBS Kids has persisted for a few months and no fix. The Nov update did nothing to help my original problem on the Express+.

[anummy]

Same problem here on both Roku Express and Roku Streaming Stick.  Four different devices in total.

Been broken a month or more and really frustrating.

[Egunnarsson]

Roku doesn’t seem too urged to resolve this. They just blame PBS. And PBS doesn’t seem urged to revolve this either. I’ve been using other channels in the meantime and at this point I’ve conceded to not having PBS back.

[Fixpbskidspls]

I am having the same problem. So frustrating. 

[Sonorous]

I've been having the same problem continuously since August with a different model:

Model: 2710X - Roku 1

Firmware: 9.2.0 build 4804-06

Connection: Wifi/ Dynamic IP

Output: RCA

Application: PBS KIDS Version 3.0 build 5

On the upside, I found out yesterday while looking into this problem that the Crunchyroll application, which I gave up on six months after it was broken by an update in 2015 was fixed in 2017. I'll definitely be checking in on this one every couple of years.

[SSG]

We're having the same problem with a Roku Express+. We first saw the problem when we set it up back in January. A factory reset appeared to fix it, and it worked fine until two days ago. Now, even after multiple factory resets, still not working. Both the PBS Kids app and Roku are up to date on software. If we select the PBS Kids app, we see the pink logo screen with our local public TV station (WUFT), then it goes to the next screen with the PBS shows for two seconds before kicking us back to the main Roku screen. We were originally using composite cables. I tried switching to HDMI, but the problem persists. PBS Kids is the only thing we use the Roku for, so this is a major problem.