Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Only some movies will play

The roku channel only partially works, some movies play and some do not. I went through the process if factory resetting my tv because I read somewhere here that it would fix it but it has not. I don't know what else to do thanks

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2 Replies
Level 16

Re: Only some movies will play

A few bits of information that might help.

You say you have a Roku TV. What is the manufacturer?

Also, go to Settings > System > About

Let us know the Model number and the OS version.

And, what movies specifically only play briefly? And for how long?

Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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Level 21

Re: Only some movies will play

And one last question, where are you located?

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