Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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outpouring
Level 7

One of my channels will not load

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I was able to put in the access code for the **bleep**ute channel on my Roku TV.  It shows up on my home page.  However, when I click on **bleep**ute, it shows that it is loading for one second then back to home page.  All other channels work fine. I don't have the box or a firestick just the remote.

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RokuDanny-R
Roku Employee
Roku Employee

Re: One of my channels will not load

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@outpouring

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: One of my channels will not load

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@outpouring

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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renojim
Community Streaming Expert

Re: One of my channels will not load

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I'm guessing that was a private channel that could have been pulled by Roku.  There's a public channel, Grokall, that may provide the same stuff.

Roku Community Streaming Expert

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cindybarnes
Level 7

Re: One of my channels will not load

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YouTube still doesn't open on my Roku TV. I have uninstalled, reinstalled, turned the tv on and off still no luck. Is there a way to reset the roku device itself? Any advise at this point is welcome.

 

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renojim
Community Streaming Expert

Re: One of my channels will not load

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You can try a factory reset, but you'll have to set everything up again.

https://support.roku.com/article/208757008-How-to-factory-reset-before-returning-selling-or-gifting

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RokuDanny-R
Roku Employee
Roku Employee

Re: One of my channels will not load

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@cindybarnes

Thanks for the post.

Have you tried removing any unused channels from your Home screen, restarting your Roku TV, and then seeing if the channel is working?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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cindybarnes
Level 7

Re: One of my channels will not load

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Thank you for the information and warning of resetting everything. That would surely be a pain. I like YouTube quite a lot so I may end up having to reset Roku.

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cindybarnes
Level 7

Re: One of my channels will not load

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Thank you Danny. I just deleted 3 channels and now have a total of 9 apps on the TV. I turned off and YouTube still won't open. This is happening on two separate TVs in my house. One TV is a TCL Roku and the other isn't smart so I have a Roku plug-in.

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Kathycreates445
Level 7

Re: One of my channels will not load

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I had same issues did the same as you but saw in a blog do not remove YouTube again they may be removing it from the App Store also they are negotiating with YouTube it may be removed in the mean time update your roku player under settings 

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makaiguy
Community Streaming Expert

Re: One of my channels will not load

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@outpouring wrote:

I was able to put in the access code for the **bleep**ute channel on my Roku TV.  It shows up on my home page.  However, when I click on **bleep**ute, it shows that it is loading for one second then back to home page.  All other channels work fine. I don't have the box or a firestick just the remote.


Your thread got hijacked by a poster with a different problem.  Returning to your issue...

When problems are confined to a particular channel, it may be that the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted. A reinstall of the channel to get its latest version may fix the problem, so give it a try. Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.

If the problem persists at this point, it typically means the current version of the channel app has a problem that must be addressed by the channel itself as they are the ones that create the Roku-compatible version of their app and provide it to Roku.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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