Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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ziplock
Level 7

One channel missing

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I have Spectrum cable.  On the TV connected to cable I can get the channel 55 (LMN).  Spectrum updated our router and that's when the problem started.  This is the only channel that we can't get on Roku after update.  I downloaded the spectrum TV app to my phone and I get channel 55.  I have tried all the fixes I can think of (reboot, factory reset, deleting and reinstalling app, etc).  Talked to spectrum but they can't figure it out.  Any help?

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makaiguy
Community Streaming Expert

Re: One channel missing

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When reinstalling the channel try restarting your Roku between uninstalling and reinstalling the channel.  This clears the Roku's memory and makes sure you get a clean reinstall.

To restart Roku, Settings > System > System restart

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600

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makaiguy
Community Streaming Expert

Re: One channel missing

Jump to solution

When reinstalling the channel try restarting your Roku between uninstalling and reinstalling the channel.  This clears the Roku's memory and makes sure you get a clean reinstall.

To restart Roku, Settings > System > System restart

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600

View solution in original post

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ziplock
Level 7

Re: One channel missing

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It worked!!!!!!  Thank you very much!!!!!

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makaiguy
Community Streaming Expert

Re: One channel missing

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@ziplock wrote:

It worked!!!!!!  Thank you very much!!!!!


Terrific!   Thanks for reporting back.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
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