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toucan88
Newbie

On Britbox, Death in Paradise season 11 episode 2 is missing

On Britbox,   Death in Paradise season 11 episode 2 is missing.    The other episodes are available and working normally.     Shouldn't this also be available or is there any reason that it should be missing.

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2 REPLIES 2
fluke
Roku Guru

Re: On Britbox, Death in Paradise season 11 episode 2 is missing


@toucan88 wrote:

On Britbox,   Death in Paradise season 11 episode 2 is missing.    The other episodes are available and working normally.     Shouldn't this also be available or is there any reason that it should be missing.


Is it missing or is it ... murder?

It is not actually missing from Britbox directly.  It is missing specifically from Britbox for Roku Channels.

On Britbox (via the website or the stand alone Roku channel), there are some key differences:

  • Christmas Special 2021 (Original air date 26 Dec 2021)
    • Website/Standalone: listed as its own season with a single episode
    • Roku Channels: listed as a Season 2022 Episode 1
  • Season 2022 Episode 1 (Original air date 7 Jan 2022)
    • Summary: "When kidnapping ends in murder ..."
    • Website/Standalone: listed as the only Episode 1
    • Roku Channels: listed as a *second* Episode 1
  • Season 2022 Episode 2 (Original air date 14 Jan 2022)
    • Summary: "Arrival of a brother to a family-run golf course ..."
    • Website/Standalone: listed as S 2022 E 2
    • Roku Channels: Not available
  • Season 2022 Episode 3 (Original air date 21 Jan 2022)
    • Summary: "... mystery of a skydiver ..."
    • Website/Standalone: listed as S 2022 E 3
    • Roku Channels: also listed as S 2022 E 3
  • Proceeds normally ...

My best guess is something about the Christmas special has thrown off Roku Channels synchronizing of episodes.  Britbox on Amazon Video is also not impacted as they also have the Episode 2 golf club episode.  But Amazon also lists the Christmas special as its own season.

Given this is a problem specific to getting Britbox for Roku Channels and not a problem with Britbox via anyplace else, I would recommend contacting Roku.  You could also "correct" the issue by ending your subscription through Roku Channels and paying Britbox directly (Amazon and Apple also appear to be billing options).  However, I would see if Roku can resolve the Roku Channels issue first.

As a side note, is there a rule of 3 seasons on Death in Paradise?  Is season 11 the last season Ralf Little / Neville Parker?  It is like Dr. Who but stuck on an island but the detective inspector still periodically regenerates.  I'm guessing on the missing episode 2 that a cyberman did it.

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makaiguy
Community Streaming Expert

Re: On Britbox, Death in Paradise season 11 episode 2 is missing

Flagging this to bring it to the attention of Roku employees @RokuDanny-R, @RokuKariza-D, & @RokuMary-F

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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