Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I have the same problem. On a brand new TCL TV, opening the Disney+ app only shows an "OK" button with no other text, and no other content. Clicking this OK button closes the app. I have tried deleting and reinstalling the app, and unplugging the TV, and making sure the TV is up to date, but this has changed nothing.
@generalleo, when you deleted and reinstalled Disney+ did you restart your TV in between deleting it and reinstalling? If not, do it again. This time after you delete it restart your TV from Settings->System->Power->System restart and then reinstall it.
Roku Community Streaming Expert
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When removing a channel, please make sure to restart your device before adding the channel back again.
If you are unable to resolve the issue, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
Once we have this information we will be able to investigate further.
Having this same issue, just with Disney+ channel. Disney logo comes up and then the screen is blank except for an "OK" button at the center, when clicking "OK" button on Roku remote the screen goes back to the home page. Have gone through the process of removing the channel and restarting roku and reinstalling the channel without resolution.
roku device: Model 4670X - Roku Ultra, SN YJ009X196768, software, 10.5.0 - build 4174-46
What worked for me was the clearing the advertiser id. You hit the home button 5 times, followed by the back button 5 times. Your Roku should restart. When it came back, mine started working after that.
Hi @renojim, I gave that a try (delete, restart from the menu, reinstall) but unfortunately that still resulted in the Disney+ app just showing an OK button and then closingwhen the button is pressed. Thanks though!
I see another suggestion about advertising IDs in this thread that I will try. It is inconvenient to have another streaming device plugged into the TV just to be able to run Disney+…