Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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mj4
Level 8

OS 10.5.0 Build 4167-51 - Error: Can't run channel. Prime, Sling & bunch of others

I have a Roku express + and below are the settings I changed to resolve the channel could not be run because it could not be reinstalled from the network issue.

Settings / Theme

Wallpaper = Roku (default)

Screensaver = Logo Rain

Settings / Home Screen

Featured Free = Hide

Movie Store & TV Store = Hide

My Offers = Hide

Shortcuts = All Off

Check for updates and restart performed

Now running software version 10.5.0 Build 4167-51

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39 REPLIES 39\
RokuDanny-R
Roku Employee
Roku Employee

Re: OS 10.5.0 Build 4167-51 - Error: Can't run channel. Prime, Sling & bunch of others

@mj4

Thanks for the post.

We would be more than happy to look further into this issue for you.

Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information we will be able to pass it along to the appropriate team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Thksnow
Level 8

Re: STILL NOT Resolved: Channel launch issue - "Can't run channe...

@billyoper 

I have a Roku 3, but don't see "Power" anywhere under the System menu.  Am I missing something?  I tried System restart but it did nothing to correct the problem.  My software updated today to version 10.5.0 build 4174-04.

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upset1235
Level 9

Re: OS 10.5.0 Build 4167-51 - Error: Can't run channel. Prime, Sling & bunch of others

This didn't work for me but thanks for the suggestion. Been having issues since 9/18. Very frustrating. Like some one else said been thinking about cord cutting but now I doubt it. Have tried everything multiple times

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Thksnow
Level 8

Re: Error: Can't run channel. Prime, Sling & bunch of others

Yes, the same thing happeded to me.  We have a Roku 3 and yesterday, 10/6/21 it started with the "Can't Run Channel" error on any channel we tried to load.  I tried everything (removing the micro SD card, restarting, changing the theme, etc.) and nothing foxes the problem.  We have build 10.5.0 version 4174-04, and it said that it just updated yesterday, so I'm wondering if the newest software version is the cause.  Agree that it's very frustrating. Anyone know how to contact Roku and actually speak to someone?

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RokuDanny-R
Roku Employee
Roku Employee

Re: OS 10.5.0 Build 4167-51 - Error: Can't run channel. Prime, Sling & bunch of others

Hi @upset1235

Thanks for the post.

We would be more than happy to look further into this issue for you. Can you please provide us with the following information:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
  • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
  • steps to reproduce the issue you are seeing

Once we have this information we will be able to pass it along to the appropriate team to investigate further.
 

All the best,
Irene

Danny R.
Roku Forum Moderator
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dealsprateek
Level 7

Re: Error: Can't run channel. Prime, Sling & bunch of others

 Hi, 

The steps outlined above did not fix my problem. My Roku applied an updated yesterday (October 6th) and after that I can't run any channel. Here are the details of my Roku device 

Model: 4200X - Roku 3

Serial Number: 1GN38J000825

Software Version: 10.5.0 - Build 4174-04

Please let me know of the best way to resolve this. 

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dealsprateek
Level 7

Re: Roku 10.5.0 update status

This updated got applied to my Roku device and now I can't playback any channel.. its throws - 'Can't run channel' errors.  This is really concerning. 

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originalmiu
Level 7

Re: Roku 10.5.0 update status

This also happened to me. Update happened at 7:44am PST. No channel will launch. Just pops up "Loading" spinner then eventually times out and tells me to check my network connection. Did that, and it checks out fine (I never changed anything recently).

I tried a manual reset, no dice. Also tried a manual software update and it just sits with the "Checking for new software" spinner indefinitely.

UPDATE: I unplugged and re-plugged the power to the Roku, then was able to run software update, and all is working fine now.

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jackleo
Level 8

Re: Error: Can't run channel. Prime, Sling & bunch of others

The recommended fix/steps don’t do anything for my Roku 3 either.

The connection is good but no apps I’ve tried work - some go to a black screen, most give the “check network connection" error message.  But I have checked the connection, tried restarting, and tried doing a manual update and restarting.

Model 4200X - Roku 3

Serial 1GH35Y049601

software version 10.5.0 build 4174-04

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