Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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upset1235
Streaming Star

Re: STILL NOT Resolved: Channel launch issue - "Can't run channe...

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Yes, I have a Roku express and the posted "fix" by Roku does not fix the issue. I can't load any channel except Netflix. For some reason that one works.

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mj4
Channel Surfer

Re: STILL NOT Resolved: Channel launch issue - "Can't run channe...

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Danny R. - Roku Forum Moderator,

I have a Roku express + and the posted "fix" by Roku does not fix my issue. I can't load any channel except Netflix. For some reason that one works, all other channels state: channel could not be run because it could not be reinstalled from the network.

Below is the information you requested:

Roku Device Model = 3910RW - Roku Express +

Serial # = YG00EE002070

Device ID = C5394E002070

Software version = 10.0.0 Build 4209-51

Error message: Can't run channel (Prime Video & Spectrum TV) could not be run because it could not be reinstalled from the network.

Prime Video = version 12.0 Build 2021090212

Spectrum Tv = version 6.8 Build 0

Tracker id for both prime and spectrum = 70-382-808

The only channel that works is Netflix, problem started about a week ago.

When I check for updates, it states all software is up to date.

 

jwalkermed
Reel Rookie

Youtube "Can't run channel" issue is back

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As of this morning 9/26/21 this issues is showing up again on some of my roku sticks.  All have up to date software.

Over 2 weeks only being able to use Netflix. When are you going to fix this?

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It has been over 2 weeks since I have been only able to use Netflix.  I have tried all of your suggested "fixes", and none of them work.  This is happening on all 3 of my devices.  I don't want to hear "give us your Roku info so we can look into it", I want to hear when is this going to be fixed.  This is beyond ridiculous.  

Can't Run Channel YouTube TV, Prime, Disney+, Noggin, ESPN

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Anyone having trouble opening many apps on your Roku TV? (TCL)

Cannot open ESPN, Disney+, YouTube, YouTube TV, Amazon Prime.....

The whole "Can't View Channel".... 

Netflix will open though? The channels work on a different TV in the house.

Help????

Time to buy a Fire Stick???

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RokuKariza-D
Roku Guru

Re: STILL NOT Resolved: Channel launch issue - "Can't run channe...

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Hey everyone,

Thanks for the posts and for providing us your information.

Our team is continuously investigating this issue. We'll let everyone know if there's an update or if we need further information. You can also visit this link for updates. 

Your patience and understanding are greatly appreciated.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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SarahBethie
Reel Rookie

Re: STILL NOT Resolved: Channel launch issue - "Can't run channe...

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I'm having the same issue on my Roku TVs.

Roku TV: 7130X
TCL Model: 50S423
Software Version: 10.0.0 Build 4209-30

Won't load multiple paid channels. I've adjusted the theme, screensaver, and run updates. Can't remove channels.

Roku TV: C149X
TCL Model: 50S435
Software Version: 9.4.0 Build 4210-93

I didn't run the update intentionally to see if the problem existed on this build. I can play channels but I can't add or remove them.

This is clearly a software problem. Thankfully, both are under warranty.

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SarahBethie
Reel Rookie

Re: STILL NOT Resolved: Channel launch issue - "Can't run channe...

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Tested factory reset through my Roku TV. The problem worsens. I can't add any channels. Not through the device or the Channel Store. The latter says installed but it doesn't. This is literally unusable.

Roku TV: 7130X
TCL Model: 50S423
Software Version: 10.0.0 Build 4209-30

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faciemus
Newbie

Re: Connected to internet but says i cant connect to some channels

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Same, Last resort, I defaulted and now have a persistent purple screen with just the word roku and a date. It' won't activate or send email. Internet is fine. Spent 3 hours of my day farting around with this thing. I'm done.

 

SarahBethie
Reel Rookie

Re: Connected to internet but says i cant connect to some channels

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That's understandable. My sets are under warranty and I'm contemplating getting something else. If the system goes down they're unusable and that's serious. I may opt for a smart TV instead.

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